Patient Liaison – Home Health
About This Role
We are seeking a compassionate and organized Patient Liaison with home health experience to support daily office operations and deliver outstanding patient experience in our Lower Gwynedd office. In this role, you will work closely with patients, families, referral sources, intake, scheduling, and clinical staff to coordinate care, resolve concerns, and ensure smooth communication throughout the patient journey. Our Patient Liaisons play a vital role in creating a positive patient experience by building strong relationships, providing exceptional communication, and ensuring patients feel supported throughout their care journey. The Patient Liaison will be reporting to the Office Administrator. This position offers the opportunity to thrive in a fast-paced, collaborative healthcare environment that values professionalism, teamwork, and work-life balance.
Key Responsibilities
- •Answers all patient-related calls and addresses issues raised during the call.
- •Contact newly admitted patients and introduce them to the company
- •Develop relationship with referral sources
- •Conducts patient satisfaction surveys at various points to ensure patient satisfaction is achieved
- •Builds and maintain positive relationships with patients and referral sources
- •Acts as a backup for intake staff and initiates new patient referrals and physician orders as needed
- •Participates in on-call rotation and assumes on-call responsibilities
- •Other duties assigned by the Administrator
- •Act as a human resource assistant
Skills & Competencies
- •Compassionate, professional, and patient-focused mindsetPreferred
- •Ability to collaborate with multiple departments and clinical staffPreferred
- •Strong multitasking, problem-solving, and conflict-resolution skillsPreferred
- •Ability to prioritize tasks in a fast-paced environmentPreferred
- •Ability to work independently with minimal supervisionPreferred