Patient Liaison – Home Health
About This Role
At CarePine Home Health, we believe healthcare starts with compassion, connection, and communication. We’re looking for a caring and organized Patient Liaison who thrives in a people-first environment and is passionate about creating exceptional patient experiences. The Patient Liaison serves as the bridge between patients, families, referral sources and clinical staff ensuring every interaction is professional, seamless and patient-focused. This role is ideal for someone who thrives in a fast-paced healthcare setting, enjoys helping others and brings strong organization, communication and problem-solving skills to the team. This position supports operations across both our Boca Raton and Pompano Beach locations and reports directly to the Office Administrator.
Key Responsibilities
- •Answers all patient-related calls and addresses issues raised during the call.
- •Contact newly admitted patients and introduce them to the company
- •Develop relationship with referral sources
- •Conducts patient satisfaction surveys at various points to ensure patient satisfaction is achieved
- •Builds and maintain positive relationships with patients and referral sources
- •Acts as a backup for intake staff and initiates new patient referrals and physician orders as needed
- •Participates in on-call rotation and assumes on-call responsibilities
- •Other duties assigned by the Administrator
- •Act as a human resource assistant
Skills & Competencies
- •Compassionate, professional, and patient-focused mindsetPreferred
- •Excellent customer service and relationship-building abilitiesPreferred
- •Strong multitasking, problem-solving, and conflict-resolution skillsPreferred
- •Ability to prioritize tasks in a fast-paced environmentPreferred
- •Ability to collaborate with multiple departments and clinical staffPreferred